At Lapak99, protecting your personal information is not just a legal obligation — it is a core part of how we operate. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and the rights you hold over your information.
Identity, contact, financial, and usage data — only what is necessary to provide our Services.
Account management, payments, fraud prevention, KYC, responsible gambling, and service improvement.
Verified payment processors, KYC verification partners, and regulatory authorities only. Never sold.
Access, correction, deletion, portability, objection, and restriction — all exercisable via support.
256-Bit SSL Encryption
All data transmitted between your browser and Lapak99 is encrypted using industry-standard TLS/SSL protocols. Your personal and financial details are never transmitted in plaintext.
We Never Sell Your Data
Lapak99 does not sell, rent, or trade your personal information to third parties for commercial purposes. Your data is used solely to operate and improve the Lapak99 platform.
You Control Your Data
You have the right to access, correct, or request deletion of your personal data at any time. Submit a request via our 24/7 support channel and we will respond within a reasonable timeframe.
Minimal Data Principle
We collect only the information that is strictly necessary to provide our services, comply with legal obligations, and maintain platform security. No unnecessary data collection.
Verified Partners Only
Where data must be shared with third parties — such as Malaysian payment processors DuitNow, FPX, Maybank, and CIMB — it is transmitted only to verified, contractually bound partners.
Breach Notification
In the unlikely event of a data security incident that materially affects your personal information, Lapak99 will notify affected players promptly and take immediate remedial action.
This Privacy Policy ("Policy") describes how Lapak99 ("the Platform", "we", "us", "our") collects, processes, stores, shares, and protects personal information relating to registered users ("Player", "User", "You") and visitors of the Lapak99 website located at https://lapak99.cam and its associated mobile applications and services (collectively, "the Services").
Lapak99 is committed to handling your personal information with care, transparency, and in accordance with applicable data protection principles. We operate an online casino and sports betting platform serving users across Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam. All financial transactions on our platform are conducted in Malaysian Ringgit (MYR/RM) unless denominated in an accepted cryptocurrency.
By accessing or using the Lapak99 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein. If you do not consent to the practices described in this Policy, you must not use the Services.
📋 This Privacy Policy should be read together with our Terms & Conditions and Responsible Gambling Policy, which together form the complete framework governing your use of Lapak99.
For the purposes of this Privacy Policy, the following definitions apply:
Lapak99 collects Personal Data through the following means: information you provide directly, data generated through your use of the platform, and information received from third-party verification and payment partners.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad / passport number, nationality | Registration form, KYC submission |
| Contact Data | Email address, mobile number, residential address (including city in Malaysia) | Registration form, account settings |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go, Boost, GrabPay, DuitNow), transaction history | Deposit/withdrawal submissions |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Automatic collection via cookies and server logs |
| Usage Data | Games played, bets placed, wagering history, session duration, feature interactions | Automatic collection via platform activity logs |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Support interactions |
| Verification Data | Copies of identity documents, selfie verification images, proof of address | KYC process |
✅ We do not collect any data beyond what is necessary to provide, maintain, and secure the Services. Lapak99 does not collect sensitive biometric data beyond what is required for standard KYC identity verification.
Lapak99 processes your Personal Data on one or more of the following legal grounds:
Lapak99 uses your Personal Data for the following specific purposes:
To create, verify, and maintain your registered account; to authenticate your identity when you log in; to process changes to your account settings; and to manage account security including two-factor authentication.
To process deposits and withdrawals via your nominated payment methods, including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and other supported Malaysian payment channels; to apply bonus credits and promotional rewards; and to maintain accurate financial records in MYR.
To verify your age (minimum 21 years), identity, and residence as required by our responsible gambling obligations; to screen against sanction lists and politically exposed persons (PEP) registers; and to comply with applicable anti-money laundering requirements.
To detect and prevent fraudulent activity, account takeovers, multi-accounting, bonus abuse, collusive betting, money laundering, and other prohibited conduct as set out in our Terms and Conditions. Technical and usage data are analysed by automated systems for anomaly detection.
To monitor wagering patterns for indicators of problem gambling behaviour; to apply and manage player-requested deposit limits, session limits, and self-exclusion arrangements; and to comply with responsible gambling obligations applicable to our platform.
To operate and deliver the casino, slot, and sportsbook features of the Lapak99 platform; to personalise content where appropriate; to conduct analytics on platform performance and usage; and to identify areas for product improvement and optimisation for our Malaysian user base.
To provide 24/7 live chat support and email-based assistance; to maintain records of support interactions for quality assurance and dispute resolution purposes; and to respond to formal complaints.
To comply with applicable laws, court orders, and regulatory directions; to respond to lawful requests from Malaysian authorities; and to exercise or defend legal claims where necessary.
Lapak99 does not sell, rent, or trade your Personal Data. We share data only in the following limited and controlled circumstances:
⚠️ All third-party data processors engaged by Lapak99 are required to handle your Personal Data strictly for the stated purpose, under contractual data processing agreements that include confidentiality and security obligations.
Lapak99 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following general retention principles apply:
Following the expiry of the applicable retention period, Personal Data will be securely deleted or irreversibly anonymised. Where data must be retained beyond these periods due to an active legal proceeding or regulatory investigation, Lapak99 will retain only the data that is directly relevant to the matter in question.
Lapak99 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Notwithstanding the foregoing, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords and to enable two-factor authentication on their accounts.
Cookies are small text files placed on your device when you visit the Lapak99 platform. They enable certain website functionality and allow us to analyse platform usage. Similar technologies such as web beacons and local storage objects may also be used for equivalent purposes.
You may configure your browser to block or delete cookies at any time. Please note that disabling strictly necessary cookies may prevent certain parts of the Lapak99 platform from functioning correctly. Consent-based cookies (marketing) may be withdrawn by contacting our support team or adjusting your account preference settings where applicable.
As a user of the Lapak99 platform, you hold the following rights in respect of your Personal Data. To exercise any of these rights, please contact our support team via live chat or email. We will respond within a reasonable timeframe and in any event within thirty (30) days of receiving a verified request.
Right of Access
Request a copy of the Personal Data we hold about you and information about how it is processed.
Right to Rectification
Request correction of any inaccurate or incomplete Personal Data held in your account.
Right to Erasure
Request deletion of your Personal Data where it is no longer necessary for the original purpose, subject to legal retention obligations.
Right to Restriction
Request that we temporarily restrict processing of your data in certain circumstances, such as during a dispute about accuracy.
Right to Portability
Receive a structured, machine-readable copy of the Personal Data you provided to us, for transfer to another service.
Right to Object
Object to processing of your Personal Data where we rely on legitimate interests as the legal basis, in particular for direct marketing.
📋 Please note that some of these rights are not absolute. Lapak99 may be required to retain certain data to comply with legal obligations — for example, KYC records and transaction data subject to AML retention requirements — even if you request erasure.
The Lapak99 platform is strictly restricted to individuals who are aged 21 years or above. We do not knowingly collect, process, or store Personal Data from individuals below this age threshold.
All new account registrations are subject to age verification as part of the KYC process. Where Lapak99 discovers that Personal Data has been collected from a player who does not meet the minimum age requirement, the account will be immediately suspended, all associated funds held pending investigation, and the data deleted or pseudonymised in accordance with applicable data protection obligations.
If you are a parent or guardian and believe that a minor has registered an account or provided Personal Data to Lapak99 without your consent, please contact our support team immediately.
In certain circumstances, your Personal Data may be processed by systems or service providers located outside Malaysia — for example, cloud infrastructure providers or KYC verification services operating in other jurisdictions. Where such transfers occur, Lapak99 takes steps to ensure that adequate protections are in place, including contractual safeguards in the form of data processing agreements that impose obligations equivalent to those described in this Policy.
Lapak99 does not transfer Personal Data to jurisdictions that do not offer an adequate level of data protection without implementing appropriate contractual or technical safeguards.
Lapak99 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the updated Policy will be published on this page with a revised "Last Updated" date. For significant changes that materially affect how we process your Personal Data, we will notify registered Players via email or an in-platform notification prior to the changes taking effect.
Your continued use of the Lapak99 platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to remain informed of how your Personal Data is being handled.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which Lapak99 handles your Personal Data, please contact our Data Support team through the following channels:
When submitting a data rights request, please include your registered account username, a description of your request, and a copy of valid identity documentation to allow us to verify your identity prior to processing the request. We will acknowledge all data rights requests within 5 business days and aim to resolve them within 30 days.
This Privacy Policy was last updated on 1 January 2026. For related policies, please review our Terms & Conditions and Responsible Gambling Policy. For general questions, visit our FAQ page.
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We take privacy seriously so you can focus on what matters — enjoying our platform. Questions about your data? Our support team is available around the clock.
🔞 Lapak99 is for players aged 21 and above only. Play responsibly and within your means.